RentViewer Blog

Using metrics that predict the future

Using metrics that predict the future

When you are looking at P&Ls or balance sheets, you are looking at history.A P&L tells you what happened last month.It is not telling you what is likely to happen next month.And relying too much on historical information is risky!When you work with me, we will...

Definition of Quality in Property Management

Definition of Quality in Property Management

How do you define “quality” in property management? Pick from the list below: A: Luxurious B: Recently built with good finish C: Clean, efficient, safe, secure D: Meets customer expectations E: Other The widely accepted business definition of “quality” is D, the...

Ratios in Property Management Dashboards

Ratios in Property Management Dashboards

Had a meeting yesterday with a company that wants to order a custom dashboard. I asked how they currently get their metrics, and they showed me screenshots of their scorecard. Their process involves exporting numbers from the property management system into Excel and...

Do You Work On or In the Business?

Do You Work On or In the Business?

This article is meant to start a discussion about how senior leaders of property management companies spend their time. The E-Myth and the Property Management Executive On any day, do you both feel proud of the business you have built, and also some trepidation that a...

What Property Managers can Learn from Deming

What Property Managers can Learn from Deming

Back in the 1980's, when the U.S. car companies realized that their Japanese competitors were getting better quality ratings, they decided to learn more about Japanese manufacturing methods. They found that an American, W. Edwards Deming, had gone to Japan decades...

Systems Engineering and Property Management

Systems Engineering and Property Management

Systems engineering helps you manage complexity, minimize risks and act efficiently. It enables you to fix broken processes and create repeatable processes. It is very relevant to property management executives who want to enlarge their portfolios.   In this...