Property Management Process Improvement Toolkit

The best property management businesses run on well-defined processes.

The Property Management Process Improvement Toolkit will help you systematize your key processes and get you out of “firefighting mode”.

Define your Standard Operating Procedures (SOP) and Key Performance Indicators (KPI)


Systems consist of:

  • Repeatable Processes
  • Well-Trained Teams
  • Metrics and Targets
  • Recurring Reviews
  • A Continuous Improvement Culture


Get the process improvement toolkit

The Process Improvement Toolkit is based on Six Sigma concepts applied to property management.


  1. Scale your business
  2. Improve employee morale and pride
  3. Earn the trust of your tenants and investors
  4. Make a great first impression on your prospective customers

What Can You Do With the Toolkit?

  1. Identify strengths and weaknesses in your processes
  2. Prioritize the areas to focus on
  3. Create an action plan
  4. Hold yourself accountable to following up
  5. Build a foundation for your Standard Operating Procedures

What’s Included in the Toolkit?

  1. Process Catalog
  2. Cost of Quality Calculator Workbook
  3. Property Management Metrics List
  4. Improvement Roadmap Workbook
  5. Two Hours of Consulting


($500 + Tax)

Ships within 4 business hours

The process model is the foundation for process improvement.

Process Toolkit Model


1. Process Catalog

Get a pre-built framework for property management process improvements. Tailor our list of 60+ activities for your property management business. This will become the foundation for:

  • Continuous Improvement Projects
  • Key Performance Indicators
  • Standard Operation Procedures
Process Toolkit Process Catalog

2. The Quality Calculator

Use this workbook to identify the various incidents that can “cost” you and what improvements to focus on. The toolkit comes with at least 75 incident types

Process Toolkit Cost of Quality Calculator

3. Property Management Metrics Workbook

Use the Metrics Workbook to decide what metrics to measure. Decide on the few metrics that will be most meaningful to monitor.

Process Toolkit Process Metrics

4. Improvement Roadmap

Use the Roadmap to plan for improvements and communicate the plan with your team. Focus on “massive action” in one problem area at a time, measure the improvements and learn from the experience.

Process Toolkit Action Plan

5. Consulting

The toolkit includes two hours of consulting to help you with property management process improvements. This will be spread out in four weekly 30-minute web meetings. Like a fitness coach, we will help you decide on improvement areas, create an action plan and an accountability plan.

Buy the Toolkit ($500 + Tax)

The Toolkit comes with pre-packaged knowledge and workbooks that will save you at least 20 hours of your time and thousands in consulting fees.

Price: $500 + Tax

Includes 2 hours of process consulting and all the editable workbooks listed above.


($500 + Tax)

Ships within four hours