Frequently Asked Questions
Looking to spend less time manually processing data that informs you about your portfolio performance? Learn how RentViewer can help automate data refreshes and visualizations.
We’ve organized the most common questions into three sections:
✔ How RentViewer Works – Learn how we pull data out of systems like Yardi, Entrata, Rent Manager, AppFolio and more.
✔ Is it Right for You – Find out how we price for dashboards and data platforms, and the solutions that we tailor solutions for your needs.
✔ Getting Started – See how easy it is to get started and the ongoing support we provide.
Section 1: How It Works
Q: What exactly does RentViewer do?
A: RentViewer connects directly to your property management system — Yardi, AppFolio, Entrata, or Rent Manager — and pulls your data into a clean, automated reporting system. Your team stops rebuilding the same Excel files every week and starts working from live, accurate dashboards instead.
Q: Do we need to move our data somewhere new or change our property management system?
A: No. RentViewer connects to the system you already use. Nothing moves. Nothing changes in your day-to-day operations. We pull the data out on a schedule and organize it so your team can see it clearly.
Q: What kinds of reports and dashboards does RentViewer produce?
A: We build the reports your asset management team actually uses — occupancy trends, budget vs. actual, leasing funnel, NOI by property, delinquency, and more. If your analysts are currently building these in Excel, we replace that process with something that updates automatically.
Q: Is this a Power BI tool or a reporting tool?
A: RentViewer is a data platform that feeds into Power BI dashboards. We handle the data plumbing — pulling from your property management system, cleaning it, and structuring it — so your team gets accurate dashboards without building the infrastructure themselves.
Q: What are the benefits of using RentViewer instead of Excel for real estate analytics?
- Eliminates manual data entry and reduces errors
- Provides automated dashboards for instant insights
- Enables deeper analysis with drill-down capabilities
- Saves time by consolidating data from multiple sources
Learn more about how RentViewer improves efficiency on our Process Improvement Toolkit page.
Q: How does RentViewer help improve property performance and profitability?
A: RentViewer acts as an early warning system, helping asset managers:
- Identify revenue opportunities
- Control expenses before they escalate
- Maintain high occupancy rates
- Improve forecasting and budgeting
Check out our Case Studies to see how real clients use RentViewer to boost profitability.
Section 2: Is It Right For Us?
Q: We’re already getting reports from Yardi (or AppFolio / Entrata / Rent Manager). Why do we need RentViewer?
A: The reporting built into your property management system is useful for day-to-day operations, but it’s designed for property managers, not asset managers. RentViewer gives you a portfolio-wide view — across all properties, all entities — with the financial and operational KPIs that asset managers actually need.
Q: What size portfolio is RentViewer built for?
A: We work best with owner-operators managing between 2,000 and 20,000 units. If you’re under 2,000 units and your team is still comfortable in Excel, we’re probably not the right fit yet. If you’re above 2,000 units and your analysts are spending significant time pulling and cleaning data manually, we almost certainly are.
Q: We manage properties for third-party owners. Is RentViewer designed for us?
A: RentViewer is built for owner-operators — companies that own the assets they manage. If you’re a third-party manager without ownership stake in the properties, our platform may not be the right fit. We’re happy to talk through your situation on a discovery call.
Q: Do we need a dedicated analyst on our team to use RentViewer?
A: Yes — and that’s intentional. RentViewer is designed to make your existing analysts faster and more effective, not to replace human judgment. Companies that get the most value from our platform have at least one person who owns reporting and reviews KPIs regularly with leadership.
Q: What kind of reports and dashboards does RentViewer provide?
A. We have built several hundred dashboards that our clients use to track information such as:
- Rental income and occupancy trends
- Expense ratios and budget tracking
- Cash flow, cap rates and debt coverage ratios
- Performance benchmarking across properties
- Economic occupancy and vacancy loss
- Proforma vs actual and underwriting assumptions
See a full breakdown on our Dashboard Catalog page.
Q: Can RentViewer be customized to fit our company’s specific needs?
A: Yes! RentViewer is highly customizable, allowing you to create tailored reports, dashboards, and analytics solutions that match your operational and financial goals. Learn about customization on our Custom Solutions page.
What security measures does RentViewer have to protect our data?
- Data encryption in transit and at rest
- Secure cloud infrastructure
- Role-based access control to limit data visibility
- Regular security audits and compliance measures
3: Getting Started
Q: How long does it take to get up and running?
A: Most teams are fully live within 28 days. That includes the data connection, dashboard setup, and a walkthrough with your team. We handle the technical side — you don’t need IT involvement beyond providing system credentials.
Q: What does the onboarding process look like?
A: It starts with a discovery call where we confirm your property management system, unit count, and what your team currently tracks. From there we build your data connection, configure your dashboards, and train your team. Most clients are running live reports in their first month.
Q: How is RentViewer priced?
A: We price based on the scope of your data infrastructure and the level of reporting your team needs. Our Asset Management Studio starts at $500/month. Discovery calls are free, and we’ll give you a clear number before you commit to anything.
Q: What happens after we sign up? Do we get ongoing support?
A: Yes. You get a dedicated customer success manager, not a help desk ticket system. Once we map out the roadmap together, our team will work with your analysts to help them simplify their Excel files and learn to build dashboards.
Still have questions?
Contact us to learn how RentViewer can help streamline your real estate analytics!
