Frequently Asked Questions

I don’t see the module I want in the catalog. Do you take custom orders?

Yes, we can build a customized module for you. See the page /Buy/Custom Module or click here to get started.

How do you price RentVeiwer … by company? By number of units? By number of users?

There is no per-unit or per-property pricing! We charge you by the number of modules you subscribe to.

The pre-built modules fall into 3 pricing tiers. The pricing for these takes into account the complexity, amount of data, refresh frequency and other factors.

There is also a charge for each additional Tableau user license.

For custom modules, there can also be a design and development charge.

Can we cancel the dashboard subscription anytime, or is there a long-term commitment?

The agreement is normally for 12 months.

How much does RentViewer cost?

We don’t publish the pricing on the website. Please submit a request for quote or schedule a meeting with us. We will walk you through the pricing.

Is there a monthly charge for RentViewer?

Yes, there is a monthly charge. It includes:

  • Regular refreshes of the data
  • Tableau license(s)
  • Hosting of your data
  • Any connection charges your property management system charges us.
  • Tech support
The vacancy that’s reported by our property management system is not accurate. Can you do a custom calculation for us?

Yes, we can create custom calculations. For example, excluding some unit types from the vacancy calculation.

Is a license of Tableau included in RentViewer?

The monthly charge we quote you will include one Tableau license. More can be added for an additional charge.

How can I order a customized dashboard?

We can custom build you a custom dashboard that displays the metrics you want, calculated the way you want. See the page /Buy/Custom Module for more information.

We need to get a better understanding of our delinquency. Can we hire you to analyze the data for us?

Yes. We offer consulting services using RentViewer. Companies hire us to drill into their data to analyze topics such as delinquency, collections, the rent roll, the handling of service tickets, lead management or uncovering unexpected charges in the General Ledger. For more information, see the page /Buy/Consulting Services

My company uses Rent Manager. How can I activate RentViewer from within Rent Manager?

RentViewer can be activated from within Rent Manager. Please see the steps on this page: