by Saad Shah | May 21, 2020 | process improvement
Before you get too deep in to charts and data visualizations, let’s talk about the concept of variation. Understanding variation is essential for building processes and systems on which you can scale your property management operations. Once you have succeeded at...
by Saad Shah | May 21, 2020 | process improvement
There is no magic wand that can make your team start performing flawlessly. Getting to the point where your team consistently produces the outcomes your customers expect takes sweat and leadership. One of the tools that can help you reach high levels of performance is...
by Saad Shah | May 19, 2020 | process improvement
How do you define “quality” in property management? Pick from the list below: A: Luxurious B: Recently built with good finish C: Clean, efficient, safe, secure D: Meets customer expectations E: Other The widely accepted business definition of “quality” is D, the...
by Saad Shah | May 17, 2020 | metrics
Had a meeting yesterday with a company that wants to order a custom dashboard. I asked how they currently get their metrics, and they showed me screenshots of their scorecard. Their process involves exporting numbers from the property management system into Excel and...
by Saad Shah | May 12, 2020 | process improvement
This article is meant to start a discussion about how senior leaders of property management companies spend their time. The E-Myth and the Property Management Executive On any day, do you both feel proud of the business you have built, and also some trepidation that a...
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