Definition of Quality in Property Management

Definition of Quality in Property Management

How do you define “quality” in property management? Pick from the list below: A: Luxurious B: Recently built with good finish C: Clean, efficient, safe, secure D: Meets customer expectations E: Other The widely accepted business definition of “quality” is D, the...
Ratios in Property Management Dashboards

Ratios in Property Management Dashboards

Had a meeting yesterday with a company that wants to order a custom dashboard. I asked how they currently get their metrics, and they showed me screenshots of their scorecard. Their process involves exporting numbers from the property management system into Excel and...
Do You Work On or In the Business?

Do You Work On or In the Business?

This article is meant to start a discussion about how senior leaders of property management companies spend their time. The E-Myth and the Property Management Executive On any day, do you both feel proud of the business you have built, and also some trepidation that a...